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ITIL v4 Foundation Training & Certification

Successfully completing the ITIL V4 Foundation Training & Certification is your first step on a journey to improve your IT-enabled enterprise.

About ITIL v4 Certification

ready to make your mark in the world of IT? The ITIL V4 Foundation Certification & Training Course will give you the skills you need to deliver value to customers and collaborate effectively within IT teams. This course is based on the latest evolution of the ITIL framework, so you can be confident that you’re learning the most up-to-date best practices. Plus, with our expert instructors, you’ll get all the support you need to pass the certification exam.

After earning your ITIL Foundation certificate, you can advance your ITSM career via the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications.


The ITIL4 Managing Professional (ITIL MP) modules are:


ITIL 4 Specialist: Create, Deliver and Support

ITIL 4 Specialist: Drive Stakeholder Value

ITIL 4 Specialist: High Velocity IT

ITIL 4 Strategist: Direct, Plan and Improve

The ITIL4 Strategic Leader (ITIL SL) modules are:


ITIL 4 Strategist: Direct, Plan and Improve

ITIL 4 Leader : Digital and IT Strategy

The ITIL 4 Foundation Certification provides validation of your expertise as an ITSM professional. The designation is offered by AXELOS, a global authority in ITSM and the provider of the world’s most popular framework for best practices in IT Service Management. Passing the exam demonstrates your understanding of ITSM concepts, practices, and procedures. The ITIL® V4 Foundation certification helps the organisation to implement ITIL V4 framework, a recognised management framework that focuses on helping organisations implement services, improve the performance of IT-related activities, and deliver service excellence.

Accredited by :

PeopleCert-Axelos
Prerequisite

There is no prerequisite for eligibility to take up the ITIL V4 certification exam. Passionate freshers who want and have a thorough knowledge of the Service Management domain can take up the ITIL V4 Foundation Certification Exam.

Key Features

  • Certification is Accredited by Peoplecert- Our Authorised Partner
  • Deliverables : Courseware, Question Bank, Training Kit
  • Globally Recognised Certificate of Participation from Peoplecert upon course completion
  • Authorised Study material from Peoplecert
  • Access study resources like case studies, exercises, eBooks, mock tests, & more upto a year
  • Doubt Clearing Sessions By Our Expert Trainers

ITIL Certification Course Curriculum

ITIL® 4 Foundation - 2 Days (16 Hours)

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporates the core of ITIL® version 4

  • Introduction to ITIL
  • Key Concepts of ITIL
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • Governance
  • The Service Value Chain
  • Continual Improvement
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Exam Info

  • LEVEL: Foundation
  • RE-CERTIFICATION Required: No
  • Total Marks: 40
  • PASS MARK: 26 (65%)
  • Total no. of questions: 40 questions
  • Negative Marking: No
  • Mode: Online Proctored Exam (closed book)
  • Type: Multiple Choice, Computerised Adaptive Testing (CAT)
  • Duration of exam: 60 minutes
  • Languages: English, Brazilian, Portuguese, Chinese, Dutch, French, German, Italian, Japanese, Polish, Spanish

Skills You Learn

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • ITSM efficiency
  • 15 ITIL best practices

Who can join ITIL Certification Training?

  • IT Professionals
  • Business Managers
  • Application Managers
  • Project Managers
  • ITSM Managers
  • Freshers/ Graduates
  • Database Administrators
  • IT Architects/ IT Executives

ITIL Training FAQs

ITIL stands  for Information Technology Infrastructure Library. This course introduces to the best practices which are responsible for making your career successful in IT Service Management. With an advert of Information Technology globally, the role of ITIL started gaining momentum and popularity which led to the creation of a universal set of practices and framework laying the foundation of a secure, reliable, flexible, and scalable IT environment.

The ITIL framework consists of five books in which every book has a separate curriculum of the IT service lifecycle. It helps to deliver rigid practical guidelines for creation, strategising and execution of the product or service development processes.

Namely, the five books are Service Strategy, Service Transition, Service Design, Service Operations, and Continual Service Improvements.

ITIL 4 is the scale that defines the credibility of knowledge and skills authentication of one’s knowledge about the IT environments and processes. It certifies the skills required by the professionals to establish IT infrastructure and become an asset to the IT culture of an organization.

This professional certification allows candidates to acquire a systematic knowledge of ITSM best practices and a set of procedures that benefits their professional and personal skill set and career. Since ITIL v4 certified professionals are highly in demand, it is necessary to adapt the structured ITSM processes’ knowledge.

iKeynote provides you a platform to learn and grow through our quality and comprehensive courseware, online live Bootcamp, and self-paced online learning courses from highly qualified and experienced real-time trainers and experts. With an industry experience of many years, with much-reputed clientele, we stand firm to provide quality training to our customers and carve a path for their growth.

As we already mentioned, there is no eligibility criteria to apply for the  ITIL 4 Foundation Certification. It would be an added advantage if the candidates have some prior experience, knowledge or exposure in the IT field as it helps them grasp concepts quickly.

It would take almost 2-3 days equivalent to 24 hours of training. This can differ as per the mode of learning. To know more, you can fill the form or enquire from us directly.

Yes, the ITIL v4 Foundation Course is designed and is best suited for those professionals who want to step in and make their career in the field of ITSM. Thus, it is preferred that only ITSM professionals go for this course.  Also, if you want to step into this field, you can apply for the course to gain knowledge about ITSM.

ITIL v4 course fees include training sessions, accredited course material, complete exam preparation guidance from real-time qualified and trained experts and instructors, mock test papers, access to courseware over a year, and additional resources to help you get through your ITIL examination with flying colors.

Candidates who have already passed ITIL v3 and are Certified are assigned credit values based on the ITIL content which further contributes to your ITIL professional education. ITIL v3 certified professionals are directly eligible for ITIL v4 Transition Module. It aims to cope up with the changes in the new curriculum and provide candidates with an updated ITIL Managing Professional (MP) designation.

ITIL v4 is the latest version of ITIL which was released in February 2019. It is seen as the first major update since 2007, prior to which ITIL v3 was in play.

ITIL v3 had 5 levels:

Foundation

Practitioner

Intermediate

Expert

Master

And now, ITIL v4 has only 4 levels:

Foundation

Managing Professional

Strategic Leader

Master

The ITIL v4 levels have a more flexible approach giving more practical and modernized knowledge of the IT industry. The models and methodologies are based on the current innovations in the corporate sector and hence, enables the quick and convenient adoption of methods, applicable in myriad domains.

Therefore, there is no doubt that the ITIL 4 Certification adds an advantage to the professional persona of those who are already ITIL v3 certified. Also, once the ITIL 4 Foundation course is complete, the candidates can further apply for ITIL 4 Managing Professional course.